Not satisfied with your purchase? You may return or exchange items within 30 days of delivery, provided they’re unused and in original packaging. For full details, visit our Return Policy page. Please package your glasses securely and enclose a note with your name, order number, registered email, and brief return reason to ensure smooth processing. Thank you for your understanding.

Vanchy collaborates with UPS, FedEx, USPS and DHL to guarantee reliable, efficient shipping to most countries worldwide.

To find your ideal frame size, head over to our Products page for reference. Frame sizes typically include three key measurements: lens width, bridge width, and temple length (e.g., 52-18-140). If you don’t have these numbers on hand, simply use a millimeter ruler to measure your current glasses—record the lens width, the gap between the lenses (bridge), and the length of the temple arms. For the perfect fit, opt for a frame size close to your existing pair. You can also visit our Sizing Guide page to learn more tips quickly. Our customer support team is always ready to help if you need further assistance!

Express shipping usually takes 7-12 business days, while standard shipping and Free Shipping typically takes 12-20 business days. Please note that these times do not include order processing or the time required for custom eyewear production.